DATE NEEDED It is very important to let me know if you need an item by a certain date when you place the order.
We cannot accept returns on personalized or custom orders. These orders cannot be resold, therefore, we ask that you please contact us with any questions before making a purchase.

Please contact me within 7 days of receipt, if there's a problem to discuss a possible exchange. I have the right to refuse an exchange on a custom order. By purchasing one of my jewelry or kippah designs, you agree to these terms.

RETURNS AND REFUNDS

Sale/Overstock/clearance items are normally NOT returnable and will be included in the listing information. I cannot guarantee wear on scrabble or wood tile pendants or offer any refunds.

- Refunds will be given on a case by case basis. PLEASE CONTACT ME FIRST BEFORE RETURNING AN ITEM. All returns must be preapproved. Buyer will contact me with 3 days of purchase and ask for a return and send me a photo. Once the return is approved, return the item to me with tracking information or delivery confirmation in similar packaging that I send you to ensure that the package does not get damaged within 7 days of receipt for a full or partial refund (less mailing costs)

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. *I reserve the right to determine if a refund is warranted and choose the amount of the refund. *I reserve the right to offer a store credit or exchange instead of a refund.

DEFECT If you are dissatisfield with an item because of a defect, please notify me by email or convo me within immediately to make arrangements for a return, repair, or an exchange within 5 days of your receipt. Take a photo and send it to me. You must handle your items with care. If your product is defective, you will be offered an exchange or refund. If I made the mistake, shipping costs will be refunded.

DAMAGED PACKAGES If a package arrives damaged the buyer needs to contact the United States Postal Service (USPS) along with me. I will work on sending out a replacement or refund should this happen. I ask for your help in contacting USPS so that I can file the claim and have it processed quicker. Take a photo and send it to me. If I made the mistake, shipping costs will be refunded.